Job-Specific Essential Duties and Responsibilities:
- Provide technical leadership and oversight for enterprise cloud operations, ensuring cloud environments are securely provisioned, configured, monitored, and lifecycle managed in accordance with agency policies.
- Serve within the Enterprise Architecture and Governance function to align cloud architectures and operational implementations with established enterprise standards across IT and OT environments.
- Maintain and contribute to architecture artifacts, governance documentation, and configuration standards to support consistent and compliant cloud operations.
- Coordinate monitoring, incident response, and production support activities to ensure highly reliable, resilient, and secure cloud service delivery.
- Partner with engineering and operations teams to support testing processes related to production deployments, ensuring readiness, stability, and compliance with change and release practices.
- Facilitate integration of cloud operations with enterprise change, configuration, and release management processes, supporting effective lifecycle coordination without direct ownership.
- Ensure cloud platforms and services are incorporated into disaster recovery planning, testing, and continuity of operations across on-premises, cloud, and hybrid environments.
- Oversee cloud cost and consumption management, providing visibility, reporting, and optimization recommendations aligned to budget and utilization goals.
- Support IT service management (ITSM) and IT operations management (ITOM) objectives by aligning cloud operations with service delivery frameworks and continuous improvement initiatives.
- Track and report on service performance against SLAs, enabling transparency and driving continuous service improvement across functional areas.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
- Demonstrated experience architecting and supporting cloud environments (AWS, Azure, or GCP) in an enterprise or federal setting.
- Demonstrated experience leading a team of engineers.
- Hands-on experience with cloud operations, including provisioning, monitoring, and lifecycle management of cloud infrastructure.
- Proven ability to support incident response, system monitoring, and production operations in a 24/7 or mission-critical environment.
- Experience coordinating change management, configuration management, and release processes within structured IT environments.
- Working knowledge of cloud security and compliance frameworks (e.g., NIST, FedRAMP, etc) and their application to cloud environments.
- Experience integrating cloud services into disaster recovery and continuity of operations (COOP) planning and testing.
- Demonstrated use of cloud cost management and reporting tools to track utilization and optimize spend.
- Ability to produce and maintain technical documentation, architecture artifacts, and governance materials aligned to enterprise standards.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 8+ years of experience in cloud architecture, cloud operations, or enterprise IT infrastructure, with at least 3 years in a leadership or lead role.
Preferred Skills and Qualifications:
- At least one cloud platform certification (e.g., AWS Certified Solutions Architect, Microsoft Azure Solutions Architect Expert, or Google Professional Cloud Architect).
- Experience supporting federal government environments.
- Strong knowledge of cloud service lifecycle management, monitoring tools, and operational best practices.
- Familiarity with enterprise architecture frameworks (e.g., TOGAF) and governance processes.
- Experience with cloud cost management and FinOps practices.
- Understanding of ITSM/ITOM frameworks (e.g., ITIL) and service performance management.
- Experience supporting hybrid cloud environments and disaster recovery planning/testing.
- Ability to coordinate across engineering, operations, and cybersecurity teams in a matrixed environment.
- Strong written and verbal communication skills with experience supporting governance boards and leadership reporting.
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