Job-Specific Essential Duties and Responsibilities:
- Serve as the enterprise Release Manager, responsible for coordinating, planning, and executing releases across multiple teams, value streams, and technical domains.
- Lead release planning, sequencing, and dependency management across service areas, ensuring integration with configuration, change, and release management processes.
- Coordinate closely with the Configuration Change Manager to ensure all releases are governed and executed in accordance with agency-directed processes, system engineering lifecycle, and IT lifecycle standards.
- Facilitate Program Increment (PI) planning activities, working with Product Owners and cross-functional teams to manage 3–6 month delivery plans.
- Align release schedules with stakeholders, ensuring clear communication of release readiness, planned outages, and deployment windows.
- Coordinate cross-team dependencies and resolve conflicts to minimize operational impacts and maintain service stability and SLA performance.
- Synchronize release activities with incident management, operational support, and disaster recovery stakeholders to ensure continuity of operations and recovery readiness.
- Track release progress, risks, and performance metrics using dashboards, reporting tools, and Agile/SAFe methodologies (e.g., burn-up/down charts).
- Support integration of Agile and SAFe practices across teams, promoting transparency, efficiency, and continuous improvement in release execution.
- Ensure release documentation, artifacts, and reporting are accurate, complete, and audit-ready in alignment with ITSM and governance requirements.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
- Demonstrated experience serving as a Release Manager or Release Train Engineer (RTE) in enterprise IT environments.
- Proven experience coordinating large-scale, multi-team release planning and execution across complex technical environments.
- Strong knowledge of ITIL-based change and release management processes.
- Experience applying Agile and SAFe frameworks, including PI planning and cross-team coordination.
- Demonstrated ability to manage release dependencies, risks, and scheduling conflicts across multiple stakeholders.
- Experience supporting enterprise ITSM tools (e.g., ServiceNow) for release tracking and reporting.
- Ability to produce and maintain release documentation, metrics, and audit artifacts.
- Experience coordinating releases in environments requiring high availability and strict SLA adherence.
- Bachelor’s degree in Information Technology, Engineering, Business, or a related field (or equivalent experience).
- 8+ years of experience in IT service management, release management, or Agile program delivery roles.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with system engineering lifecycle frameworks.
- Experience coordinating releases across multi-domain environments (network, cloud, applications, telecom).
- Strong understanding of CMDB integration with release and change processes.
- Experience using Agile metrics and reporting tools to track performance and delivery outcomes.
- Ability to lead cross-functional coordination efforts in large-scale enterprise environments.
- Strong communication and stakeholder engagement skills.
- Experience driving continuous improvement and Agile transformation initiatives.
- SAFe certification (e.g., SAFe RTE, SAFe Agilist, or equivalent).
- ITIL Foundation (or higher) preferred.
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