Job Summary

Under the guidance of the Director of Security, Safety, and Disaster Preparedness, the Armed Officer is responsible for ensuring the safety and security of hospital patients, visitors, and staff. Additionally, they safeguard hospital buildings, assets, and premises.

Primary Responsibilities

The following statements describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all job responsibilities.

1. Maintain a 24/7 presence in the ED waiting area during assigned shifts to provide law enforcement presence and quick access to law enforcement.

2. Perform duties under the general supervision of clinical staff and the technical supervision of the security department leadership.

3. Contribute to achieving established department goals and objectives. Adhere to department policies, procedures, and quality standards, and comply with governmental and accreditation regulations.

4. Watch for irregular or unusual conditions that may create security concerns or safety hazards. Patrol the hospital Emergency Department and adjacent areas to prevent fire, theft, vandalism, and intruders.

5. Sound an alarm or report safety and/or fire hazards or security violations. Interact with fire and law enforcement officials regarding breaches occurring on the property. Make an arrest when necessary.

6. Monitor visitors' conduct on hospital premises; confront unauthorized persons for questioning as needed. Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.

7. Respond to inquiries for advice or assistance from hospital personnel and visitors.

8. Escort visitors and personnel to parking lots and hospital buildings as requested.

9. Participate in investigations.

10. Prepare incident reports and follow up as needed to bring the incident to closure.

11. Assist hospital security staff in controlling parking and traffic flow; enforce parking regulations at the Emergency Room entrance.

12. Maintain department records, reports, and files as required.

13. Be responsible for the care and control of radios, keys, and other assigned equipment.

14. Perform other related duties as assigned.

Customer Service:

1.Greets customers courteously, friendly, respectfully, and professionally at all times, including maintaining eye contact when appropriate.

2.Follows communication protocols to both internal and external customers, including introducing themself with job title and experience, asking open-ended questions, such as How may I be of help to you? using

the customers name as soon as it is learned.

3.Respond promptly and appropriately to customer questions/concerns/complaints and attempt immediate resolution.

4.Keeps customer information confidential, including public places such as elevators or cafeterias.

5.Assists and offers help immediately, including finding someone else to meet the request if unable to do so himself/herself. Introduces other staff to customers when a hand-off occurs and explains that the person will provide excellent service.

6.Demonstrates commitment to excellent service recovery when a customers expectations have not been met.

Commitment to Co-Workers:

1.Offers assistance to colleagues and other departments when needed.

2.Takes responsibility for solving problems regardless of origin; completes assignments and respects deadlines.

3.Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4.Mindful and respectful of others time and schedules. Attends meetings on time and communicates any absences.

5.Provide co-workers with a status report to ensure workflow continuity when they are out of the office, off the unit, or away from the department.

Communication Etiquette:

1.Respectful, courteous, and professional in all forms of communication and follows the facilitys service communication protocol in all interactions.

2.Refrains from using personal cell phones in patient care areas and keeps usage to a minimum at all other times while on duty.

3.Do not text or e-mail during meetings (except for exigent or emergencies).

4.Limits the use of business cell phones during meetings (they remain on vibrate, and calls go to voicemail).

5.Makes every effort to answer telephone calls within three rings, introducing themselves, their department, and their title (if appropriate). Ask permission before placing the caller on hold or using the speakerphone. If the caller is transferred, give the caller the extension number of the person they are being transferred to. Offers further assistance to the caller upon completing the conversation.

6.Maintains an appropriate voicemail message and, when away from the office, has an out-of-office email message that is brief and current, includes the name and department, and offers the caller options if possible.

7.Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8.Always be mindful of voice and language in public.

Self-Management:

1.Reports to work appropriately groomed and complying with the Hospitals dress code. Wears identification badge always at chest level and facing outwards so identification is visible.

2.Complete all assignments within deadlines or negotiate alternative actions and time frames to achieve desired outcomes.

3.Completes mandatory, annual education and competency requirements.

4.Follows UMCRH safety, infection control, and employee health standards.

5.Demonstrates responsibility for personal growth, development, professional knowledge, and competency.

6.Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Do not exceed Hospital guidelines about attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness, and vacation requests according to department guidelines. Respect the length of time for lunch and break times.

7.Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement.

Required: Holds position as a duly certified and operational Police Officer within Prince George's County, Maryland.

Experience (years):Required: 1 year