Key Responsibilities

• Identifies accounts with a credit balance that may be eligible for refunds. Researches all documentation relating to the account balance such as notes, remittances, etc. 
• Analyzes all documentation provided to verify all payments and adjustments are posted to the account accurately. Processes refunds to patient accounts, maintaining appropriate knowledge and understanding of the payers.
• Reviews multiple hospital systems for outstanding self–pay balances. Transfers credit to outstanding accounts, corrects any incorrect payment/adjustment postings.
• Prepares refund request with all required documentation to be submitted Refund Specialist Team Lead and/or Manager for approval. Approved request are posted and reports are prepared for accounting requesting refund checks.
• Reviews checks received from accounting for accuracy. Verifies checks are aligned with required documentation; ensures each account is notated with check number and amount and mailed to appropriate insurance companies.

All your information will be kept confidential according to EEO guidelines.
Compensation:

• Pay Range: $19.50 - $27.31
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide

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